Your participant experience includes all the program elements that serve your mentors and mentees. Matching is an important part of this, but it includes more elements. It is critical that your participants have a good experience in your program. If they are not satisfied, the program cannot succeed no matter how good your intended goals or outcomes are.
You will need to develop a plan or resources for each of these elements:
Want to know more? All these elements are discussed in more depth here in our Resources for Mentorship Programs.